Privacy policies

Confidentiality and security are in the DNA of and we ensure that our technical and organizational measures in place respect your data protection rights. This Privacy Policy describes our rules regarding the management, processing and storage of personal data submitted as part of our services, in accordance with the guidelines of the GDPR. The term “personal data” refers to information relating to an identified or identifiable natural person.


By registering for our services or by filling out one of our contact or other forms on our site ( you agree and agree that may collect, process, store and/or use the personal data submitted in accordance with the rules set out below. By giving us your consent, you also retain the right to rectification, the right to be forgotten and/or the right to delete your personal data.

Personal data collected

Identity and contact details of the data controller

Personal data is collected on our website by ELKHO GROUP MANAGEMENT FRANCE, SASU in Villefranche sur Saone-Tarare B 895 391 597

.And whose head office is at 172 BD VICTOR VERMOREL 69400 VILLEFRANCHE-SUR-SAONE

You retain the right to file a complaint for breach of the protection of your data with this supervisory authority.

Data collected on the site

When you use our site and/or when you register, we collect and process personal data about you such as your first name when creating an account.

We will also ask you to send us your email address in order to use this data for the creation of an account, the sending of information and notifications emails, as well as for the newsletter.

By using our services, the following data is collected and processed: connection data and browsing data when you allow it, order history, complaints, incidents. Some data is collected automatically as a result of your actions on the site (see the paragraph on cookies below).

If you connect to our services using the social network features available to you and in particular Facebook, will have access to certain data (including your public Facebook profile, date of birth and email address) of your account on the said social network in accordance with the general conditions of use of the social network concerned. We may also collect some of your personal data when you interact with features of these social networks, such as “Like” features.

Purposes of processing and legal basis

The main objective of collecting your personal data is to provide you with a safe, optimal, effective and personalized experience. To this end, you agree that we may use your personal data to:

Provide our services and facilitate their operation, including by conducting checks on you to do so;

Solve any problems in order to improve the use of our site and services;

Personalize, evaluate, improve our services, content and documentation;

Analyze the volume and history of your use of our services;

Inform you about our services and those of our partner companies;

For customers who have registered directly on the site, we process their data for the performance of the service contract.

For our newsletters, use case studies and marketing materials, we process your personal data on the basis of the explicit consent you have given to this effect.

Recipients of your data

The personal data collected about you on the site is intended for your own use by and may be transmitted to the subcontracting companies that may use as part of the performance of its services. ensures compliance with data protection requirements for all its subcontracting companies.

The website does not sell or rent your personal data to third parties for marketing purposes, under any circumstances.

In addition, does not disclose your personal data to third parties, except if (1) you (or your account administrator acting on your behalf) make a request or authorize disclosure; (2) disclosure is required to process transactions or provide services you have requested (i.e., for the purpose of verifying your good shipping practices or in connection with the processing of a purchase card with credit Subpoena or any other similar governmental or judicial requirement, or to establish or defend a legal request; or (4) the third party acts as an agent or subcontractor of in the performance of the services (for example, uses the services of a telecommunications company).

Your rights to data protection

In accordance with the Data Protection Act and the European General Data Protection Regulation 2016/679 (GDPR), you have the rights to access, rectify and delete personal data concerning you that you can exercise by sending us a request via our contact page:

Your requests will be processed within 30 days. We may ask you to have your request accompanied by a photocopy of proof of identity or authority.

You can also modify your personal data yourself at any time by logging into your account and clicking on “edit my profile”.


As a general rule, uses cookies and tracking to improve and personalize the site and/or measure its audience. Cookies are files stored on your computer’s hard drive while browsing the Internet and in particular on the site. A cookie is not used to collect personal data without your knowledge but to record information about your browsing on the site that can be read directly by during your subsequent visits and requests to the site.

If you choose to refuse all cookies, your navigation may be reduced to access certain pages of the site. The cookies used by are intended to allow or facilitate communication, to allow the provision of the services requested by users, to recognize users on a future visit, to secure the payments that users may have to make, to record the language spoken by users or other preferences necessary for the provision of the requested service. also uses analysis and tracking tools to measure website data and digital data to get a customer overview, perform analytics on the browsing experience to improve content and send targeted advertising.

By default, cookies are not automatically installed (with the exception of cookies necessary for the operation of the site and the services of, the installation of which is indicated to you by a banner). In accordance with applicable regulations, will require your permission before placing any other type of cookies on your hard drive. In order to avoid any inconvenience caused by these systematic authorization requests and to take advantage of uninterrupted browsing, you can configure your computer to accept cookies or we can remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies.

When you access third-party sites advertising on the site, or possibly when you view these ads, cookies may be created by companies serving these ads. These third parties who may use cookies as part of the services (partners or other third parties providing content or services available on the website) are responsible for the cookies they set up and their cookie provisions apply. assumes no responsibility for the possible use of cookies by these third parties. For more details, you are advised to consult directly on these advertising sites or third parties their policy regarding the use of cookies.

Data retention collects your personal data for the purposes of fulfilling its contractual obligations as well as information on how and frequency of using our services and we keep this data in active databases, log files or other types of files as long as you use our services. only stores your data for the time necessary to provide the service, your data will be deleted after the deletion of your account (unless otherwise required by law). You will be able to access your personal data as long as your account remains active.

Place of data storage and transfers

The hosting servers on which processes and stores databases are exclusively located within the European Union. undertakes to inform you immediately, to the extent that we are legally authorized to do so, in the event of a request from an administrative or judicial authority relating to your data.


As part of its services, attaches the utmost importance to the security and integrity of its customers’ personal data.

Thus, and in accordance with the GDPR, undertakes to take all necessary precautions to preserve the security of the data and in particular to protect it against accidental or unlawful destruction, accidental loss, alteration, unauthorized dissemination or access, as well as against any other form of unlawful processing or communication to unauthorized persons.

To this end, implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry-recommended encoding methods, takes the necessary steps to protect payment and credit card information.

In addition, in order to avoid unauthorized access, to guarantee the accuracy and proper use of the data, has put in place appropriate electronic, physical and framework procedures to safeguard and preserve the data collected through its services.

Despite everything, no one can consider themselves completely safe from a pirate attack. This is why in the event that a security vulnerability impacts you, undertakes to inform you as soon as possible and to make its best efforts to take all possible measures to neutralize the intrusion and minimize its impacts. In the event that you suffer damage as a result of the exploitation of a security breach by a third party, undertakes to provide you with all the necessary assistance so that you can assert your rights.

It should be borne in mind that any user, customer or hacker discovering a security breach and the operator is exposed to criminal sanctions and that will take all measures, including through a complaint and/or legal action, to preserve the data and rights of its users and its own and limit their impact to the maximum.

Browser settings:

If most browsers are set by default and accept the installation of cookies, you can, if you wish, choose to accept all cookies, or to reject them systematically or to choose those you accept according to their issuer.

You can also regularly delete cookies from your device via your browser.

However, do not forget to set up all the browsers of your different devices (tablets, smartphones, computers…).

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your cookie wishes.

As an example:

For Internet ExplorerTM:;

For SafariTM:;

For ChromeTM: Hl=fr&hlrm=en&answer=95647;

For FirefoxTM:;

For OperaTM:

However, we draw your attention to the fact that by setting your browser to refuse cookies, certain features, pages, areas of the site may not be accessible, for which we cannot be responsible.

Publisher opposition modules: oc.

You can choose to disable certain third-party cookies, by going directly to the issuer’s page.

So to disable Google Analytics cookies, go to the page: Hl=fr

Modification of the privacy policy

The website reserves the right to change this Privacy Policy at any time, in particular in application of changes to applicable laws and regulations. We recommend that you check these rules from time to time to stay informed of our procedures and rules regarding your personal information.

Contact us

Visit our contact page at if you have any questions or you can contact us directly by email at